Returns & refunds
Last updated: July 2026
1. Withdrawal period: 14 days
You have a statutory period of 14 calendar days from delivery of your order to notify us of your wish to withdraw, without stating reasons. After this period, no change-of-mind returns are accepted.
2. Mandatory prior notification
Every return request must be notified in writing to contact@seymaison.com before shipping anything back, stating your order number. A return authorisation number and the return address will be sent within 48 working hours. Parcels returned without prior authorisation or to another address will be refused and cannot give rise to any refund.
3. Required condition of the product
The product must be returned complete (blades, fixings, remote, light kit, manual, accessories), uninstalled, never wired, in its original packaging with all internal protections. You may open the box and inspect the product as you would in a shop; any handling beyond that (assembly, wiring, powering on, scratches, tool marks, destroyed packaging) constitutes depreciation whose value will be deducted from the refund, up to the full value of the product for an installed or damaged item.
4. Return shipping: deadline, costs and risk
You have 14 days after notification to ship the product back. Return costs are entirely at your expense. The product travels at your own risk: tracked shipping insured for the value of the product is strongly recommended; SEY Maison owes no compensation if the return parcel is lost or damaged.
5. Refund
After receipt and inspection of the product at our warehouse, the refund (product price, less any depreciation observed) is issued within 14 days via the payment method used for the order. Any express delivery surcharges are not refunded.
6. Exclusions
Excluded from withdrawal or any refund: installed, wired or modified products; products returned incomplete, without authorisation or late; made-to-order or personalised products; products damaged through customer mishandling.
7. Defective product or transport damage
This policy does not limit your statutory warranties in any way. Parcel damaged on delivery: note reservations with the carrier and report it within 72 hours with photos to contact@seymaison.com for priority handling. Breakdown or defect under warranty (2 years): we first send the replacement part or replace the product; a refund is only issued when conformity cannot be restored. No defective product should be shipped back without prior approval from our customer service.
8. Exchanges
We do not offer direct exchanges: any change of model, finish or diameter is handled as a return under the conditions above, followed by a new order.